There Will Always Be Surprises During Billing & Claims Settlement
Unexpected claims and charges are part and parcel of logistics services, especially in this part of the world. 4PL companies’ answer to this is to (again) pass it through to customers to bear the cost. Cost predictability is definitely in jeopardy.
Claims With No Receipts
In some cases, there are logistics expenses which do not have any supporting receipts due to its discretionary background. It is difficult to budget and control these type of expenses and in turn would be be very costly also prone to fraudulent acts.
Minimum Visibility on Accumulated Costs Incurred During Execution
Service Providers can only compile and consolidate all associated costs after the services have been rendered. This often comes as a surprise due to unbudgeted claims that must be settled. All these things happen after the facts.
Missing or Incomplete Supporting Documents
Service Providers often missed out the details on supporting documents when they file for their claims to be settled. Unfortunately, without the original supporting documents, claims cannot be settled by customers.
Missing Mandatory Documents for Settlement Purposes
It is mandatory for Service Providers to compile the documents along their Logistics Execution processes. There are times that some of the documents are missed to be defined at the earliest stage hence the difficulties during collection to customers.
Transparency to Claims and Settlement Processes Before, During and After The Execution
The platform enables both Service Providers and Customers to see claims building up in near real-time basis to pre-empt any surprises after the Logistics Services have been rendered, including its supporting documents and events associated with it.
Claims Can Be Budgeted and Claimed Using Multiple Methods
Service Providers are capable to budget, record and claim unsupported expenses using other methods apart from receipts. Our platform allows alternative ways as a measure to validate these types of expenses.
“Digital Control Tower” to Also Capture Claims As and When It Happens
Digital Control Tower does not only cover operational deviations but also picks up all claims as and when it gets submitted by the field executor. Conversation can happen along the way to handle deviations and budget modifications, if necessary.
Alerts and Notifications on Supporting Documents to be Filed
Our platform fires up alerts and notifications to remind the field executor to submit the associated supporting documents. These alerts are notifications are being configured during planning along with operational-related activities.
Mandatory Documents are Pre-Configured when Jobs are Secured
When Customer agree to buy certain Logistics Services, the platform also captures the details around invoicing conditions i.e. supporting documents. These details are symmetrical to Service Providers conditions when they plan to submit their invoices.