Customers’ Never Ending Demand to Lower Logistics Fees and Increase Service Level
Customers will always demand lower logistics fees than the ones they have done before. Customer relationship is difficult to achieve as they will go to the lowest bidder all the time. Many 4PL companies strategy is to pass this price pressure to the Service Providers at the mercy of quality services.
Inability to Achieve Efficiency through Volume Consolidation
When 4PL companies fail to achieve efficiency, it would fail to make the budgeted margin and it puts the pressure to Service Provider. This strategy will not work in the long run as customers’ SLA is at risk.
Problems with One-Time Customers
The collective wisdom is to always keep loyal customers happy. However, 4PL companies must put various measures to balance the sales strategy on loyal vs. one-time customers in order to keep the volume high.
Slow Response to Service Customizations
Customized logistics services has always been the norm, especially now. 4PL companies lacks the flexibility to adjust to customers’ needs as it depends on data points given by Service Providers hence the slow response.
Aging Receivables
Logistics services usually translates to long term receivables hence many 4PL companies include this into their cost of fund calculation to hedge the situation.
Customers being Customer Will Always Demand the Impossible. It is Our Responsibility to Manage and Deliver It
We strive to put our technology and processes at work to manage your customers. Think of it as a one-stop platform to service your customers and unleash important data at your fingertips. From quotation to collection, wholesale to retail. Everything is available.
Volume Consolidation (+ Accumulated Operational Experience) = Efficiency
We believe in advanced algorithm and machine learning to improve efficiency. However, our platform enables operations people to put their knowledge and retains it so that others can reap the efficiency benefits based on their experiences.
Customers are Customers. Period.
Our technology and processes enables customers to be treated accordingly based on various configurable metrics. There is no one-size-fits-all strategy at any point of time to get sales to be booked and delivered.
Fact: Customized Services are Unavoidable
Our platform was born and bred with “customization” in mind. Think of Product Catalog as LEGO pieces to be built based upon services procured from the partner. Costing are calculated on-the-fly so as the services’ rundown and its SLA.
Predictability on Receivables Aging
The platform will help to estimate receivables collection period based on agreed services and ensure collection are done on-time with various alerts and checkpoints defined during the service execution itself.